Updated: 24/02/2017

 

 

Intelligent Connectivity. For even more efficient vehicle usage. 

Mercedes-Benz Uptime is defining new standards with intelligent connectivity of the vehicle. The result is significantly improved vehicle scheduling and higher vehicle availability.‚Äč

Mercedes-Benz Trucks are synonymous with trucks that excel. Their reliability  and economy coupled with a perfectly tailored service provides the ideal platform for business success, and now Mercedes-Benz Uptime marks another major advance.

Powered by FleetBoard and based on real-time monitoring of customers’ vehicles,  the revolutionary telediagnosis system significantly increases vehicle availability, prevents breakdowns and reduces workshop downtime. The fully automatic telediagnosis continuously checks the status of vehicles in real-time, detecting critical conditions at an early stage and clear instructions provided. If maintenance and repair is required, Mercedes-Benz will inform the customer and provide an optimal repair solution, tailored to their business needs. 

Three services, one goal:
Maximising use through superior customer support.

Efficient Management of Repair & Maintenance Work

Any repair and maintenance requirements detected at an early stage are automatically reported to your selected Mercedes-Benz service partner. Based on this information, your service partner parcels together the pending repair and maintenance tasks and contacts you to arrange an appointment, optimally tailored to your personal schedule and the maintenance requirements. Real-time transparency on the condition of your vehicles allows the workshop to prepare for your visit - ordering the required parts in good time, scheduling workshop capacity and drawing up the repair order. Workshop visits and associated downtime are minimised as a result.

Avoid Breakdowns

If a truck is in acute danger of breaking down, you will be informed by the Mercedes-Benz Customer Assistance Centre (CAC) without delay. If an immediate repair is required, the CAC will help you to arrange a workshop appointment that is optimally tailored to your vehicle route and transport assignments. The CAC will check first that the required parts and resources are available at the workshop so that the vehicle can be repaired straight away. The result: you can avoid a potential breakdown, your truck is repaired quickly and your transport assignment can be carried out on schedule.

Real-time Support for Customer Repairs

In many instances a failure to carry out maintenance in a timely manner can increase wear to the vehicle and result in damage or a breakdown. To avoid this, the Mercedes-Benz Uptime customer portal provides you with timely information and concrete instructions on required maintenance measures which are easy to carry out yourself, helping you to avoid unnecessary workshop visits and repair costs. These include, for example, manual regeneration of the diesel particulate filter, replenishing the operating fluids such as AdBlue® or correcting the tyre pressure.

Customer Portal

**The exclusive Mercedes-Benz Uptime customer portal provides you with a full overview of the current status of your entire fleet in real time.

Choosing Mercedes-Benz Uptime* gives you access to the exclusive online Mercedes-Benz Uptime portal. It provides a complete overview of the overall status of your vehicles in real time: all current messages from Mercedes-Benz Uptime are displayed in a clear format. Information on the current status of wearing parts and operating fluids in the individual vehicles is available to you here. This allows optimal maintenance and repair scheduling. And if, in addition to Mercedes-Benz Uptime, you use FleetBoard, this information is also displayed in the FleetBoard cockpit, allowing you to continue to work with your familiar systems.

Customer Testimonials

“The weekly reports you send to us are a great help as you can pull in various vehicles at weekends and cure minor faults before they could turn into a major fault and save a breakdown roadside. I can only say very positive things about Mercedes-Benz Uptime.”David Bumphrey, Bartrum (Fleet Size: 180 vehicles)

“The Fleet Info & Action information is very useful for us to be able to monitor both our vehicles and drivers more closely. Our drivers do not always report defects so this allows us to challenge them when we see problems.”Stuart Keedwell, Keedwell (Fleet Size: 350 vehicles)

“Mercedes-Benz Uptime is working very well, we haven’t had any real problems with it. Our vehicles go into the retailers if there are any faults, which are scheduled around our maintenance regime.” - Jamie Terris, Meachers (Fleet Size: 50 vehicles)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Antos Range

Built to cater exactly to your requirements across

all applications. Meaning you can go about your

day-to -day tasks more effectively and efficiently

whatever your line of work. 

 

Arocs Range

Designed from the ground up to provide

 a reliable, high-torque, flexible drive configuration,

 the Arocs is designed to suit the Construction

 industry down to the ground. 

 

Actros Range

This addition to the range puts everything that has

gone before  it in the shade. Its modern cab offers the

driver maximum comfort whilst delivering exceptional

fuel economy.

 

 

              

                    

                    

 

 

                    

                    

 

                    

                    

 

 

Mercedes-Benz Uptime is available on Actros, Antos and Arocs*, choosing one of the below options:

                                                         

Uptime is also available for customers on a FleetBoard contract through selecting one of the four options above (all prices exclude VAT.). Contact us here for more information.

 

Useful Links:

> Download Uptime Brochure
More about Road Efficiency
More about Safety Packs
Locations & Open Hours
Contact Us
* Available for new Actros, Arocs, Antos orders from 10/2017. Available as an option with every Mercedes-Benz Service Contract or as a separate product. Can be combined with all FleetBoard services. In conjunction with FleetBoard BlueCore Box which is a deselectable standard item for Actros and optional equipment for Arocs and Antos
** Available for new Actros, Arocs, Antos orders from 10/2016. Available as an option with every Mercedes-Benz Service Contract or as a separate product. Can be combined with all FleetBoard services. In conjunction with FleetBoard BlueCore Box which is a deselectable standard item for Actros and optional equipment for Arocs and Antos.