Following a breakdown of your FUSO truck,call Service24h on 00800 40 41 42 43  or +44 (0)207 975 7092

Keeping you on the road

FUSO’s Zero Tolerance on Downtime is here to keep you and your business where it belongs – on the road. Zero Tolerance means we promise to get to breakdowns within 55 minutes on average. Then we’ll work day and night to repair your vehicle within 24 hours – or provide a free replacement like-for-like vehicle* if we can’t.

FAQ

Does FUSO Zero Tolerance on Downtime cover every one of a customer’s vehicles? All factory standard, on-road Euro VI FUSO Canter Trucks are covered, with the exception of all wheel drive 6.5t 4x4 Canter and provided the vehicle has an active Complete Service Contract, and does not have any extreme specialist bodywork such as mixers or concrete pumps.

Courtesy Vehicles

What do I need to do if my vehicle breaks down? In the UK, you should contact Service24h on 00800 40 41 42 43 or 0207 975 7092. On arrival at the workshop, check that your vehicle qualifies for Zero Tolerance on Downtime. If the vehicle is going to be off the road for more than 24 hours and if you require a
replacement vehicle (and no other alternative is available to you) we will offer a rental replacement from the dealer fleet or from a rental company. Alternatively you can source a rental replacement and submit the invoice to us to be repaid.
 
Does Zero Tolerance on Downtime cover me for all eventualities? Zero Tolerance on Downtime applies to all repairs that are covered by a Complete Service Contract and Warranty.
 
Does this only apply to S24h breakdowns or does it cover workshop repairs/non S24h attendance? Zero Tolerance on Downtime only applies to vehicles recovered via Service24h.

Do I Qualify?

Will the replacement vehicle be completely free? Yes. If your situation requires a replacement vehicle then it will be completely free. Zero Tolerance on Downtime is our exclusive commitment to getting our customers back on the road and keeping their business moving.

Does my vehicle qualify? The vehicle qualifies if it is a on-road factory standard Euro VI FUSO Canter Truck with a Complete Service Contract, with the exception of all wheel drive 6.5t 4x4 Canter and providing it does not have any extreme specialist bodywork such as mixers or concrete pumps.

No Terms and Conditions? The only T’s & C’s are that the offer applies only to Euro VI on-road, factory standard vehicles with an active Complete Service Contract that do not have any extreme specialist bodywork.

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