You our customer are an important part of our business, because without you we have no business.
Taking care of your vehicle, fleet and parts requirements is a fundamental part of our service to you. Equally important to us is how we take care of your enquiry into any one of our depots; how we greet you, receive your call, listen to your requirements and relay important information back to you in order that you can continue to manage your business whilst your vehicle is being maintained.
That is why we are constantly striving to provide you with the best customer service possible. At S & B we will coach and train our customer facing staff with soft skill and information courses in order that they can assist and take care of your every requirement.
Whilst your vehicle is being serviced or repaired by one of our qualified technicians we like to treat you our customers as well as we treat your vehicles by offering a customer waiting lounge, access to Wi-Fi so you can continue working, watching TV or helping yourself to refreshments.
If your vehicle is booked in at our Welham Green site then please feel free to visit our café. The café is a place where you can relax and enjoy our breakfast and lunch menus while catching up on work or with friends, surfing the internet or watching the TV; all while your vehicle is being looked after in our workshop. Our normal opening times are 7am – 2pm Monday to Friday.
Following your visit to our service department, you will be contacted by telephone within 24 hours, in order to establish that the service delivered to you was to your expectation. Then, in order to check that we have met your requirement, it is likely that Mercedes-Benz will also carry out a survey on various items that you may have dealt with whilst using our services. This will be in the format of a telephone questionnaire.
The questions are marked out of 5, with 5 being the highest possible score. We would like to be assured that we deliver a service to you which will qualify for a 5/5 score from you. Should this not be the case then we would like the opportunity to establish how we can improve our services to you. Therefore, should you have any outstanding queries or questions related to our service or product, please contact our Business Development Executives:
Based at Welham Green & Thurrock
Based at Welham Green & Stansted